Frequently Asked Questions

What is The Quarto Group?

The Quarto Group encompasses a diverse portfolio of imprints and businesses that are expert in developing long-lasting content across specific niches of interest for adults, children, and the whole family. With more than 9,000 titles on everything from art instruction to space exploration, Quarto educates, entertains, and enriches the lives of our readers—enthusiasts and lovers of hands-on living.

The Quarto Group encompasses five distinct but complementary businesses—Quarto International Co-editions Group; Quarto Publishing Group USA; Quarto Publishing Group UK; Quarto Hong Kong; and Books & Gifts Direct, Australia & New Zealand. These businesses are comprised of more than 20 units based in the UK, USA, Australia, New Zealand, and Hong Kong, producing books and gift products under nearly 40 imprints. In addition, its QDS distribution group handles products from 25 other international enthusiast publishers.

What is your privacy policy?

We are committed to protecting your privacy and the account information you share with us. We have the latest in security software and computer hardware to protect your privacy, and we update our system constantly to provide the fullest protection possible. Learn about our Privacy Policy.

How do I view orders I’ve already placed?

After you place an order, you will receive a confirmation email that includes a link to your order. When you follow the link, you can see the status of that order, including a list of items ordered, whether the order has been shipped, and tracking codes to see when delivery is expected.

Am I able to send my order to a military address?

Yes, we support military addresses. APO stands for Army Post Office and FPO stands for Fleet Post Office. The first line determines how it will be routed. You should enter either APO or FPO in the first address line; and AA, AE, or AP in the second address line; and then the corresponding state. If it’s AA, you should choose FL as the state because it goes through Miami. For AP, select CA as the state because it goes through San Francisco. For AE, select NY as the state because it goes through New York.

What is a promotion code?

Promotion codes are codes that, when entered on the order form, provide a discount. Generally, they are only applied to the product, not shipping or taxes, unless otherwise specifically noted.

Where can I find a promotion code?

If you join our email list, which we do not share with other companies, you will receive notice of all promotions and sales, including any applicable promo codes.

How do I apply a promotion code?

During the checkout process, there are several opportunities to apply a promotion code. Just enter the promotion code in the Promotion/Coupon Code box. The promotion codes are not case sensitive.

Can I use more than one promotion code?

No. We can only honor one promo code per order. However, you may use different promo codes in separate orders, so you if you have a code that offers a larger discount for a specific item, you may want to place a separate order for that item. In most cases, the promo code discount will apply to the original product price. The cart will always provide the best possible price when you use a promo code.

What if I have trouble and cannot complete my purchase online? Can I contact someone?

Contact us via email at, or call us at (800) 458-0454.

What are my payment options? accepts major credit cards: MasterCard, VISA, Discover, American Express, Diners Club, and JCB. Unfortunately, we cannot accept cash, checks, or money orders.

Is it safe to use my credit card for purchases?

Yes. We are committed to making as secure, safe, and confidential as possible for our valued customers. We utilize the latest in data security software and hardware and we are constantly updating our security system.

What are my shipping options?

Will I receive an order confirmation?

Yes. After receiving your order, we will send you an email confirmation with your order number. Then after the products ship, you will also receive a shipping confirmation.

How can I check the status of my order?

Keep your order confirmation email. It will contain a link to your order status, which is always up to date and can be viewed at any time.

Can I return merchandise I buy from

Yes. We guarantee your satisfaction and will accept returns for replacement, exchange, credit, or a refund. For more information, visit our returns page. If for any reason you are dissatisfied, simply return the merchandise, with your order number and contact information, within 30 days.

Can I cancel an order once I’ve placed it?

Yes—up to a certain point in the order fulfillment process. If we receive your cancellation request via email or phone before the order has reached the shipping stage, we can cancel all or part of it, whichever you prefer. If an order that you tried to cancel is shipped, you can return it.
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