Frequently Asked Questions
What is Quarto Knows?
The Quarto Group is an authority on a wide range of categories and topics. With more than 9,000 titles for you and your entire family, Quarto educates, entertains and enriches the lives of our readers - enthusiasts and lovers of hands-on living.
Quarto Cooks. Quarto Creates. Quarto Thinks. Quarto Drives. Quarto Explores, Quarto Gifts. Quarto Homes. Quarto Kids. Quarto Lives. Quarto Plays. In each of these areas, Quarto Knows.
What is The Quarto Group?
The Quarto Group represents a dynamic group of imprints dedicated to providing quality and excellence to its readers. Each imprint embodies the breadth and scope of its specialty topics—everything from transportation to graphic design, gardening and cooking to craft, art instruction to history, gift and stationery products to children’s books, DIY to music, sports and more!
The Quarto Group encompasses five distinct but complementary businesses - Quarto International Co-editions Group; Quarto Publishing Group USA; Quarto Publishing Group UK, Quarto Hong Kong and Books & Gifts Direct, Australia & New Zealand. These businesses are comprised of more than 20 units based in the UK, USA, Australia, New Zealand and Hong Kong, producing books and gift products under nearly 40 imprints. In addition, its QDS distribution group handles products from 25 other international enthusiast publishers.
Do I need to sign in or register to make purchases at QuartoKnows.com?
Not at all. We do not require you to create an account to order from us. Because there are no accounts, there is no need for passwords.
How do I view orders I've already placed?
After you place an order, you will receive a confirmation email that includes a link to your order. When you follow the link, you can see the status of that order, including a list of items ordered, whether the order has been shipped, and tracking codes to see when delivery is expected.
Am I able to send my order to a Military address?
Yes, we support military addresses. APO stands for Army Post Office and FPO stands for Fleet Post Office. The first line determines how it will be routed. You should enter either APO or FPO in the first address line, and AA, AE, or AP in the second address line, and then the corresponding state. If it's AA you should choose FL as the state, because it goes through Miami. For AP, you would select CA as the state because it goes through San Francisco. For AE, you would select NY as the state because it goes through New York.
Why aren't there any items in my shopping cart when I return to the site?
QuartoKnows.com stores cookies on your computer to help us keep track of which products you have placed in your shopping cart. Many web browsers feature very tight security settings by default, and do not allow the storage of cookies. If this is the case, the settings need to be modified on your web browser to allow cookies. To learn how to accept cookies in your browser, click Help in the menu bar of your browser.
Is it complicated to make purchases from QuartoKnows.com?
Our goal is to make shopping easy, safe, and enjoyable. We provide outstanding customer service and work hard to ensure you get exactly the merchandise you desire. To start the purchase process, click on the US or UK flag button adjacent to the item you want to purchase. If you select the US flag, items will be shipped from our US warehouse. If you select the UK flag, items will be shipped from our UK warehouse. You will be led through the simple steps involved in making a purchase. For quickest delivery and best shipping rates, choose the warehouse in the country that is closest to you. In most cases, if you’re in North or South America, you’ll want to order from the US warehouse. If you are in Europe, Asia, Africa or Oceania, the UK warehouse will be your best option.
What is a promotion code?
Promotion codes are codes that, when entered on the order form, provide a discount. Generally, they are only applied to the product, not shipping or taxes, unless otherwise specifically noted.
Where can I find a promotion code?
If you join our e-mail list, which we do not share with other companies, you will receive notice of all promotions and sales, including any applicable promo codes.
How do I apply a promotion code?
During the checkout process there are several opportunities to apply a promotion code. Just enter the promotion code in the Promotion/Coupon Code box. The promotion codes are not case sensitive.
Can I use more than one promotion code?
No. We can only honor one promo code per order. However, you may use different promo codes in separate orders, so you if you have a code that offers a larger discount for a specific item, you may want to place a separate order for that item. In most cases, the promo code discount will apply to the original product price. The cart will always provide the best possible price when you use a promo code.
What if I have trouble and cannot complete my purchase online? Can I contact someone?
Contact us via e-mail email@example.com, or call us at (800) 458-0454.
What are my payment options?
QuartoKnows.com accepts major credit cards: MasterCard, VISA, Discover, and American Express. Unfortunately, we cannot accept cash, checks or money orders.
Is it safe to use my credit card for purchases?
Yes. We are committed to making QuartoKnows.com as secure, safe, and confidential as possible for our valued customers. We utilize the latest in data security software and hardware and we are constantly updating our security system.
What are my shipping options?
See our shipping information page for the full array of options.
Will I receive an order confirmation?
Yes. After receiving your order, we will send you an e-mail confirmation with your order number. Then after the products ship, you will also receive a shipping confirmation.
How can I check the status of my order?
Keep your order confirmation email. It will contain a link to your order status, which is always up to date and can be viewed at any time.
Can I return merchandise I buy from QuartoKnows.com?
Yes. We guarantee your satisfaction and will accept returns for replacement, exchange, credit, or a refund. For more information, visit our returns page. If for any reason you are dissatisfied, simply return the merchandise, with your order number and contact information, within 30 days.
Can I cancel an order once I've placed it?
Yes - up to a certain point in the order fulfillment process. If we receive your cancellation request, via e-mail or phone before the order has reached the shipping stage, we can cancel all or part of it, whichever you desire. If an order that you tried to cancel is shipped, you can return it.
How can I buy an ebook?
Many of our books are available in ebook formats. On each book detail page you will see a list of links under the "Buy from an Online Retailer" header. Select the link to your favorite ebook provider to see of an ebook is available and purchase your book from that retailer. We do not sell ebooks directly through the QuartoKnows.com shopping cart. If the book you want isn't available as an ebook, check back often. We're converting more titles to ebook formats every day.